Terms and Conditions

Terms & Conditions

THE CLIENT MUST BE 18 YEARS OF AGE OR OLDER TO PURCHASE TOBACCO PRODUCTS –Andros Cigars does not sell cigarettes of any kind. The purchase of tobacco products by a minor under 18 years of age and the provision of tobacco products to a minor are prohibited by law. A minor unlawfully purchasing or using tobacco products is subject to criminal penalties. Falsifying your age for the purpose of purchasing cigars is illegal.

Andros Cigars DOES NOT MARKET TO, NOR DOES Andros Cigars DELIVER TOBACCO PRODUCTS TO MINORS.

Delivery is guaranteed except for situations that arise from Client error such as:

– Wrong address

– Address change due to relocation or a move

– Unsuccessful delivery due to customer not being present at the delivery address

– Assumed loss of the package(s) after delivery (package tracking shows delivered but the Client says he has not received the package)

The Client acknowledges that NO REFUND IS DUE if the package does not get delivered to the Client due to one of the above reasons.

Refund policy:

If goods are found to be damaged on arrival please contact us within 14 DAYS of receiving your order. We will send out a replacement or refund your money according to your preference as soon as the defective goods are received by us.

Privacy policy:

ANDROS CIGARS DOES NOT SELL TOBACCO RELATED PRODUCTS TO ANYONE UNDER THE AGE OF 18. YOU MUST BE 18 YEARS OF AGE OR OLDER TO PURCHASE ANY PRODUCTS FROM THIS SITE.

Shipping policy:

We pride ourselves in providing our valued customers with the finest range of Authentic Cuban Cigars. Our aim is to get your cigars to you quickly and securely. Your cigars will arrive fresh and in original excellent condition.

We offer Humidified Shipping.

In order to ensure that you receive your cigars in perfect condition, we include a Boveda Humidity Pack in every cigar order of 3 cigars or more. These Boveda packs are designed to hold the humidity at a constant 69% humidity. This is a free service we provide to make sure our customers are 100% satisfied with their cigars.

Shipping fee: We provide local or express delivery depending on the nominated address radius (Australia only)

Out of Stock Items:

We do our best to maintain the up-to-date inventory on our website. Should your cigars not be in stock after you place an order, we will contact you promptly.

Andros Cigars does NOT accept returns past the 14 DAYS.